At ASHOKE TOUR & TRAVEL, we understand that travel plans can sometimes change due to personal circumstances, emergencies, or other unexpected situations. This Refund and Cancellation Policy explains how cancellations, refunds, and itinerary changes are handled for bookings made through our services.
If an eligible tour or travel booking is cancelled, the applicable refund will generally be processed within 15 business days from the date the cancellation is confirmed.
Where possible, the refund will be returned through the same payment method that was used to make the original payment. In certain circumstances, an alternative refund method may be used after consultation with the customer.
Note: Any applicable bank fees, payment gateway charges, transaction costs, or other charges associated with processing the refund may be deducted from the refundable amount and shall be payable by the customer.
Certain travel-related services may be completely or partially non-refundable. These may include, but are not limited to:
Refunds for such services will be governed by the cancellation and refund rules imposed by the respective airline, railway operator, hotel, government authority, service provider, or other third party.
Customers are responsible for reviewing the applicable cancellation conditions before confirming their booking.
Where a cancellation fee or deduction applies, the refundable amount will be calculated after taking into account the cancellation terms applicable to the particular booking.
Because cancellation conditions can differ depending on the service provider, destination, booking type, and time of cancellation, the amount refunded may vary from one booking to another.
Travel plans may occasionally need to be changed because of circumstances beyond our reasonable control, including weather conditions, transportation disruptions, natural events, government restrictions, operational issues, or other unforeseen circumstances.
In such situations, ASHOKE TOUR & TRAVEL may modify, rearrange, replace, or otherwise adjust portions of the planned itinerary when reasonably necessary.
We will make reasonable efforts to notify affected customers as soon as practicable and, where possible, provide suitable alternatives. Any additional costs or refunds resulting from such changes will depend on the policies of the relevant service providers and the circumstances involved.
By making a booking with ASHOKE TOUR & TRAVEL, you confirm that you have reviewed and understood the applicable cancellation and refund conditions and agree to be bound by them.
Recommendation: Customers are encouraged to carefully consider cancellation terms before making payments and to obtain appropriate travel insurance to help protect against unexpected circumstances, cancellations, interruptions, or other travel-related losses.
If you need clarification about cancellation charges, refund eligibility, or the status of a refund, please contact ASHOKE TOUR & TRAVEL using the contact details available on our website.
We will make reasonable efforts to assist you and provide information regarding the applicable cancellation and refund conditions for your booking.
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